You are receiving a PHYSICAL product- NOT A DIGTIAL DESIGN. These are TRANSFERS that go on products such as : mugs, shirts, totes, etc. Transfer instruction will be included IN PACKAGE. We do NOT offer refunds or returns on ANY transfer. We are NOT responsible for ANY transfer or products that are not pressed correctly.
PRESSING INSTRUCTIONS:
TEMP/TIME: 325 Degrees 10-15 seconds (may vary based on your heat press)
FIRM PRESSURE
HOT PEEL 
Do not cover with Teflon sheet or anything